User Data Deletion
You may ask DailyBloom to delete personal information associated with your account, learner profile or school, subject to identity verification and applicable legal retention requirements.
Email your request to kaone.setae@dailybloom.co.za using the subject DailyBloom User Data Deletion Request.
1. Information to include
Provide your full name, contact number, email address, the name of the preschool and, where relevant, the learner's full name. Please describe the information or account you want deleted. Do not email passwords, PINs or copies of identity documents unless DailyBloom requests them through an approved secure process.
2. Identity and authority verification
To protect children, parents, practitioners and schools, DailyBloom will verify your identity and authority before deleting information. A parent or guardian may request deletion of information connected to their learner. A school representative may request deletion of a school account where they are authorised to do so.
3. What happens next
We will acknowledge the request and provide a reference or confirmation. Once verification is complete, we will assess the request and communicate the outcome. Valid requests are normally completed within 30 days, unless the request is complex or the law permits a longer period.
4. Information that may be retained
Some records may need to be retained for legal, safeguarding, financial, audit, dispute-resolution, fraud-prevention or legitimate operational purposes. Where complete deletion is not permitted, access will be restricted and the information will only be retained for the required period. Backup copies may remain temporarily until the normal secure backup-retention cycle completes.
5. Exports, retention and deletion procedures
Exports, retention and deletion follow documented operational procedures. We use authorised, access-controlled processes for data exports and imports; limit exported information to the agreed purpose; validate imported records before approval; and keep an audit record of the action taken. Information is retained only for as long as needed for the school's operational, legal, safeguarding, financial, audit or dispute-resolution obligations. When deletion is approved, we delete or de-identify eligible active records, restrict any information that must be retained, and allow protected backup copies to expire through the normal backup-retention cycle.
6. School-managed information
Schools use DailyBloom to manage learner and parent information. If your request concerns information controlled by a preschool, we may refer the request to that school or work with it to complete the request. Deleting a DailyBloom login does not automatically erase records that the school is legally required to retain.
7. Meta and WhatsApp information
If you used WhatsApp to receive a DailyBloom enrolment message, access code or secure form link, include the mobile number that received the message. DailyBloom will identify and delete eligible records under its control. Messages or records retained independently by Meta, your mobile network or your device are governed by those providers' policies.
8. Questions or complaints
DailyBloom is operated by Lesedi Smart Solutions (Pty) Ltd and aims to process requests consistently with the Protection of Personal Information Act, 2013 (POPIA). You may contact us at kaone.setae@dailybloom.co.za. You may also approach South Africa's Information Regulator if you believe your personal information has not been handled appropriately.
Last updated: 24 August 2026